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Frequently asked questions

The device found no location (No device location is displayed in the web interface)

  1. Check you have installed the app on your device and it is paired with the server.
  2. Check your device can connect to the Internet (e.g. by loading the webpage via the device browser)
  3. Check you have enabled the device location service (in Android 4.0+: open the main Drawer by pulling from the top of the screen, choose Location and allow the Location service, choose High Accuracy of Location retrieval)

Do you have any questions? Don't hesitate to contact us at info@tracky-mobile.com.